Returns & Exchanges

At Tom Sachs Store, we prioritize the longevity and utility of our home goods; if your purchase does not meet our rigorous standards for quality or function, you may return it within 30 days of delivery. All returned items must be in their original condition and packaging to ensure they remain part of our sustainable product lifecycle.

Return Process

• 1.
  Initiate Request

  Visit our online returns portal and enter your order number and zip code to begin the authorization process.

• 2.
  Document Condition

  Take clear photographs of the item and its packaging to verify the condition before securing it for transport.

• 3.
  Pack and Label

  Carefully repackage the item in its original box and affix the prepaid shipping label provided via email.

• 4.
  Inspection and Refund

  Once our studio team inspects the returned goods for integrity, your refund will be processed to the original payment method within 7-10 business days.